These terms apply to everyone who books a trial or enrols in classes with Al-Suffa Islamic Academy. By enrolling you agree to them.
Free trial
Each new student is entitled to one free trial class. There is no obligation to enrol afterwards.
Enrolment and fees
- Fees are charged monthly in advance according to the plan agreed when you enrol.
- There is no registration fee and no minimum term.
- Classes may be paused if a fee remains unpaid seven days after the due date.
Scheduling, absences and make-up classes
- Classes take place at the agreed days and times. Please join on time; the teacher will wait for ten minutes.
- A class cancelled with at least 24 hours' notice will be rescheduled at no charge.
- A class missed without notice is counted as taken.
- A class cancelled by the teacher or the academy is always made up.
Cancellation and refunds
You may cancel at any time by telling us before your next billing date. If you are dissatisfied, contact us within the first week of a paid month and we will refund the fee for classes not yet taken.
Changing teachers
You may request a different teacher at any time and we will arrange one at no cost. We may occasionally need to assign a substitute or new teacher and will tell you in advance where possible.
Conduct and safeguarding
- Students and teachers are expected to treat each other with respect and good manners.
- For children under twelve, a parent or guardian should be nearby during lessons.
- Teachers contact students only through the academy's channels. Please report any concern to us immediately.
Equipment
Students need a suitable device, a headset and a stable internet connection. Classes lost to problems on the student's side are counted as taken; classes lost to problems on our side are made up.
Website content
The content of this website belongs to Al-Suffa Islamic Academy and is provided for general information. It may not be reproduced commercially without permission.
Contact
Questions about these terms? Email info@alsuffaislamic.com or use our contact page.